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FAQs

DO OUR FRAMES COME WITH GLASS?

Glass is not included because of breakage concerns during shipping, but photo backing and flex points to hold in the backing are included!  For our smaller frames we recommend buying a cheap frame at the dollar store and just take the glass out of it to use in our frames.  For the larger frames you'll need to go to a local glass store.  We recommend buying SS or Single Strength glass which is thin and works well with our frames.

 

DO OUR FRAMES COME WITH HARDWARE TO HANG THEM AND/OR EASELS SO THEY CAN STAND ON THEIR OWN?

Each frame comes with two keyhole slots on the back so they can be hung horizontally (landscape) or vertically (portrait).  Fold-out easels would only work with a few of our designs (a "3-point stance" is needed for an easel to work) so we do not include them with the frames.

 

WHAT ARE YOUR FRAMES MADE OF AND HOW DO I FINISH THEM?

We use a high-quality, paintable material called MDF.  Each frame comes ready to paint with minimal to no sanding/prepwork required.  There are many ways to finish our frames, but mostly it depends on the color you want to finish them.  If it's a basic color like white or black we recommend using a spray paint such as Rustoleum - High Performance Enamel.  If your color is more unique we recommend using an acrylic paint like you find at any craft store.  If you use an acrylic paint we also recommend using a 1" foam roller, or a foam brush will also work.  Once your frame is painted and has had time to dry you can also antique it by sanding the edges with a sanding block or an electric palm sander.

 

DO WE OFFER WHOLESALE PRICING?

We do offer wholesale pricing to customers who would like to sell our products (products cannot be for personal use).  Please contact us at (208) 529-1753 for more information.

 

DO WE HAVE ANY COUPON CODES OR DISCOUNTS AVAILABLE?

We don't currently offer any coupon codes, shipping discounts, or bulk order discounts on orders intended for personal use.  We try to keep our pricing as low as possible to help make our product affordable to everyone as well as to help offset the cost of shipping.

 

DO WE SHIP TO CANADA?

We do ship to Canada! When you go to your "Cart" there is an option to select your Country and ZIP/Postal Code.  Just select Canada and enter your Postal Code then hit "recalculate" and it will show you what your shipping charges will be through UPS Standard.  Please note, you will still be responsible for any Canadian duties or taxes that might be assessed.

 

DO WE SHIP TO APO/FPO ADDRESSES?

We do ship to APO/FPO addresses through USPS.  Because our website is not set up to calculate shipping using USPS you would either need to call us directly at (208) 529-1753 and place your order or send us an email to sales@cutitoutalready.com with your shipping address and the product you want.  We will provide you with a shipping estimate before proceeding with your order.

 

DO WE OFFER CUSTOM SHAPES AND SIZES?

We get a lot of requests for custom frames in every shape and size and so far we've been able to accommodate just about all of them.  If you need a custom shape or size give us a call at (208) 529-1753 or email us at sales@cutitoutalready.com.

 

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